Hi, I'm Rob!

With over 25 years of experience in customer service operations within the gambling industry, I've had the opportunity to work across a diverse range of roles and environments. I started my journey taking bets in a call center in Leeds and gradually worked my way up to leading global operations teams, overseeing hundreds of people worldwide. My experience spans both retail and online, regulated and pre-regulated (grey) markets, across major PLCs and fast-moving start-ups.

I'm passionate about building, managing, and optimizing contact centers—creating environments where teams can thrive while delivering exceptional service. Customer service in the gambling industry is often overlooked, but I believe there’s huge potential to enhance the player experience.

Whether it’s refining processes and technology, developing teams and culture, managing performance, delivering training, or extracting valuable customer insights, I can help drive meaningful improvements.

Outside of work, I'm a proud dad and husband, a dedicated (if slightly slow) runner, and an enthusiastic but decidedly average cricketer for the mighty Barford Cricket Club. I support Bolton Wanderers, which is an exercise in resilience, offering occasional joy amid frequent heartache.

A fun fact about me—I have a PhD in Philosophy, which occasionally proves useful in my day job. I also have two middle names, Paul and Hewitt, meaning my initials technically make me RPHD PhD. When my parents named me, my mum apparently told my dad, “It’s the only PhD he’ll ever get.” So, naturally, I had to prove her wrong!